Exstream

Founded in 1999, Exstream Software set out to transform the high-volume, complex document output market. Identifying a gap in personalized, dynamic customer communications, the company introduced its pioneering product, Dialogue.

This platform allowed organizations to produce highly customized documents and later evolved to support multi-channel outputs such as print, email, and web.

In 2008, Hewlett-Packard acquired Exstream to augment its existing portfolio. Subsequently, in 2016, the technology was acquired by OpenText, a global leader in Enterprise Information Management headquartered in Canada.

Under OpenText’s ownership, the platform was rebranded as OpenText Exstream and has continually advanced its capabilities. Today, it serves as a data-driven, automated tool that enhances how businesses communicate with their customers.

Think of OpenText Exstream as a highly intelligent post office: it knows precisely what, when, and how to send communications like bills, statements, and marketing messages across various channels, including email, print, and web. This automation streamlines the customer experience, cutting down on time and operational costs for companies.

By delivering the right message at the right time, OpenText Exstream boosts customer satisfaction and loyalty, making it an invaluable asset for businesses aiming to improve both customer experience and operational efficiency.