Consulting

Architecture

What can you expect?

At Doctricks, we begin by analyzing your business to discern your Customer Communication needs. We then propose IT solutions designed to enhance and streamline your operations. Once finalized, we can either deploy the technology for you or collaborate with your preferred technical provider.

When is architecture consulting essential?

  • During the initiation of a new implementation.
  • When upgrading or making changes to your current system. Often, licenses or cloud solutions at your disposal offer capabilities you might not yet be familiar with.

Why choose Doctricks?

Our philosophy is clear: Keep it simple. Our architectural services are crafted to simplify your systems, prioritizing the efficient use of existing tools.

We engage deeply to understand your needs, allowing us to create bespoke solutions tailored to your specific requirements. For every recommendation, we present a clear overview of its advantages and disadvantages.

Guiding you toward the optimal tools that resonate with your business objectives is our mission. With extensive expertise in Customer Communication solutions, we also ensure you can easily connect with other relevant stakeholders or providers whenever necessary.

Development

Our certified CCM consultants seamlessly integrate into your team as developers and technicians. We specialize in implementing StreamServe, Exstream, and Inspire, upgrading your existing platform, and enhancing your current solution.

Our commitment to continuous learning and innovation keeps us at the cutting edge of industry trends and technologies. As a result, we provide advanced solutions that boost efficiency, productivity, and customer satisfaction.

We prioritize delivering high-quality work on schedule and within your budget.

By partnering with us, you benefit from a dedicated team of experts driven to help you reach your business objectives.

When do you need our development services?

Our engagement models are designed with flexibility to fit your specific preferences and budgetary constraints. Whether you’re looking for short-term help on a particular project or continuous support for ongoing development and maintenance, we’ll adapt our services to align with your requirements.

     

  • Implementation

    We provide services that guarantee a smooth integration of CCM into your business operations. With our expertise and insights, we can customize the platform to fit your unique needs, unlocking its full potential for your organization.

  • Upgrading

    When considering an upgrade to your CCM platform, let us lead you through a seamless transition that ensures minimal disruption to your operations. By understanding your specific business requirements, we’ll craft a tailored upgrade strategy in line with your objectives.

  • Expert help

    Looking to incorporate more advanced functionality into your system? We’re always updated with the newest features of CCM platforms. Even if a specific functionality isn’t available on the platform, we can custom-develop a module tailored to your needs. Trust in our expertise to maximize your solution’s potential and enhance your document and communication management processes.

What happens next?

  • Maintenance

    Beyond implementation and upgrades, our consultants stand ready to refine your existing CCM solution. Whether you’re aiming to boost functionality, scale up performance, or integrate seamlessly with other systems, our specialists provide streamlined and impactful solutions.

  • Training

    We offer extensive training and knowledge transfer, designed to empower your internal team with the skills and understanding needed to effectively manage and maintain your solutions. Our commitment is to equip your staff with essential knowledge and proficiency for long-term success.

Project management

We help you manage IT projects of all sizes and complexities, from planning to execution. Our team of experienced project managers will work closely with you to define your project goals, develop a customized plan, and allocate resources effectively. We use industry-standard project management methodologies and tools, and we are flexible in our approach to meet your specific needs.

Our project management services include:

  • Project planning
  • Time estimation
  • Resource allocation
  • Risk management
  • Cost control
  • Stakeholder communication and collaboration
  • Progress tracking and reporting
  • Change management

We are committed to delivering your projects on time, on budget, and to your satisfaction.

Training

We offer comprehensive, hands-on training to help you learn how to use StreamServe, Exstream or Quadient to efficiently manage and update your customer communications. Our experienced trainers will work with you to understand your specific needs and tailor the training to meet your goals.

Our training covers all aspects of the tools, including:

  • Navigating the interface
  • Making routine changes to communications
  • Leveraging features to streamline communications management processes

We use practical exercises and real-world examples to help you gain the skills and knowledge you need to confidently handle routine document changes on your own.

Our training is flexible and can be delivered on-site, virtually, or in a blended format. We also offer ongoing support to ensure that you succeed after completing the training.

Expert help

If you already have a StreamServe, Exstream or Inspire solution installed and encounter any issues or challenges, our consultants are here to assist you with systems troubleshooting and resolution. We can diagnose and address any technical issues to ensure the smooth operation of your environment.

We can also help optimize your existing solution. We analyze your system configuration, performance, and business requirements to identify areas for improvement.

Our optimization services involve a comprehensive assessment of your communication applications, including performance analysis, system configuration review, and identification of bottlenecks or areas of inefficiency. We then propose and implement solutions to streamline processes, improve performance, and enhance the overall user experience.

By optimizing your customer communication applications, we aim to improve your organization’s efficiency, reduce operational costs, and enhance customer satisfaction. We focus on streamlining processes, automating manual tasks, and ensuring smooth information flow to drive better business outcomes.

We offer flexible engagement models to accommodate your preferences and project scope. Whether you require a one-time optimization effort or ongoing support, we can adapt our services to suit your requirements and budget.

Our consultants stay updated with the latest trends, technologies, and best practices in customer communication optimization. This enables us to leverage industry-leading tools and techniques to deliver cutting-edge solutions for your organization.

Architecture

What can you expect?

At Doctricks, we begin by analyzing your business to discern your Customer Communication needs. We then propose IT solutions designed to enhance and streamline your operations. Once finalized, we can either deploy the technology for you or collaborate with your preferred technical provider.

When is architecture consulting essential?

  • During the initiation of a new implementation.
  • When upgrading or making changes to your current system. Often, licenses or cloud solutions at your disposal offer capabilities you might not yet be familiar with.

Why choose Doctricks?

Our philosophy is clear: Keep it simple. Our architectural services are crafted to simplify your systems, prioritizing the efficient use of existing tools.

We engage deeply to understand your needs, allowing us to create bespoke solutions tailored to your specific requirements. For every recommendation, we present a clear overview of its advantages and disadvantages.

Guiding you toward the optimal tools that resonate with your business objectives is our mission. With extensive expertise in Customer Communication solutions, we also ensure you can easily connect with other relevant stakeholders or providers whenever necessary.

Development

Our certified CCM consultants seamlessly integrate into your team as developers and technicians. We specialize in implementing StreamServe, Exstream, and Inspire, upgrading your existing platform, and enhancing your current solution.

Our commitment to continuous learning and innovation keeps us at the cutting edge of industry trends and technologies. As a result, we provide advanced solutions that boost efficiency, productivity, and customer satisfaction.

We prioritize delivering high-quality work on schedule and within your budget.

By partnering with us, you benefit from a dedicated team of experts driven to help you reach your business objectives.

When do you need our development services?

Our engagement models are designed with flexibility to fit your specific preferences and budgetary constraints. Whether you’re looking for short-term help on a particular project or continuous support for ongoing development and maintenance, we’ll adapt our services to align with your requirements.

  • Implementation

    We provide services that guarantee a smooth integration of CCM into your business operations. With our expertise and insights, we can customize the platform to fit your unique needs, unlocking its full potential for your organization.

  • Upgrading

    When considering an upgrade to your CCM platform, let us lead you through a seamless transition that ensures minimal disruption to your operations. By understanding your specific business requirements, we’ll craft a tailored upgrade strategy in line with your objectives.

  • Expert help

    Looking to incorporate more advanced functionality into your system? We’re always updated with the newest features of CCM platforms. Even if a specific functionality isn’t available on the platform, we can custom-develop a module tailored to your needs. Trust in our expertise to maximize your solution’s potential and enhance your document and communication management processes.

What happens next?

  • Maintenance

    Beyond implementation and upgrades, our consultants stand ready to refine your existing CCM solution. Whether you’re aiming to boost functionality, scale up performance, or integrate seamlessly with other systems, our specialists provide streamlined and impactful solutions.

  • Training

    We offer extensive training and knowledge transfer, designed to empower your internal team with the skills and understanding needed to effectively manage and maintain your solutions. Our commitment is to equip your staff with essential knowledge and proficiency for long-term success.

Progect management

We help you manage IT projects of all sizes and complexities, from planning to execution. Our team of experienced project managers will work closely with you to define your project goals, develop a customized plan, and allocate resources effectively. We use industry-standard project management methodologies and tools, and we are flexible in our approach to meet your specific needs.

Our project management services include:

  • Project planning
  • Time estimation
  • Resource allocation
  • Risk management
  • Cost control
  • Stakeholder communication and collaboration
  • Progress tracking and reporting
  • Change management

We are committed to delivering your projects on time, on budget, and to your satisfaction.

Training

We offer comprehensive, hands-on training to help you learn how to use StreamServe, Exstream or Quadient to efficiently manage and update your customer communications. Our experienced trainers will work with you to understand your specific needs and tailor the training to meet your goals.

Our training covers all aspects of the tools, including:

  • Navigating the interface
  • Making routine changes to communications
  • Leveraging features to streamline communications management processes

We use practical exercises and real-world examples to help you gain the skills and knowledge you need to confidently handle routine document changes on your own.

Our training is flexible and can be delivered on-site, virtually, or in a blended format. We also offer ongoing support to ensure that you succeed after completing the training.

Expert help

If you already have a StreamServe, Exstream or Inspire solution installed and encounter any issues or challenges, our consultants are here to assist you with systems troubleshooting and resolution. We can diagnose and address any technical issues to ensure the smooth operation of your environment.

We can also help optimize your existing solution. We analyze your system configuration, performance, and business requirements to identify areas for improvement.

Our optimization services involve a comprehensive assessment of your communication applications, including performance analysis, system configuration review, and identification of bottlenecks or areas of inefficiency. We then propose and implement solutions to streamline processes, improve performance, and enhance the overall user experience.

By optimizing your customer communication applications, we aim to improve your organization’s efficiency, reduce operational costs, and enhance customer satisfaction. We focus on streamlining processes, automating manual tasks, and ensuring smooth information flow to drive better business outcomes.

We offer flexible engagement models to accommodate your preferences and project scope. Whether you require a one-time optimization effort or ongoing support, we can adapt our services to suit your requirements and budget.

Our consultants stay updated with the latest trends, technologies, and best practices in customer communication optimization. This enables us to leverage industry-leading tools and techniques to deliver cutting-edge solutions for your organization.

Improve your customer communication