Doctricks at OpenText Summit Nordics 2025

by Hanna Onufriieva | May 9, 2025 | blog

Doctricks at OpenText Summit Nordics 2025

What a great event OTSummitNordics was in Stockholm!

We at Doctricks had many insightful and energizing meetings with both customers and fellow partners. It’s always rewarding to connect with others who share our passion for making customer communication smarter and more effective.

A big thank you to OpenText Partner and OpenText for putting together such a well-organized and inspiring day!

And to everyone who joined our session on Accessibility in Customer Communication, thank you! We shared how Innovate Insurance is improving the experience for Elsa and Sven by ensuring communication is inclusive and accessible to all. A great example of turning vision into action: function, not fiction.

Let’s keep pushing the boundaries of customer experience, together!

Doctricks: The Trusted CCM Partner for Financial Services

by Hanna Onufriieva | Apr 10, 2025 | blog

Doctricks: The Trusted CCM Partner for Financial Services

Empowering financial institutions with innovative, compliant, and agile customer communication solutions.

In a rapidly evolving financial landscape, meeting expectations isn’t enough — true leadership means exceeding them. At Doctricks, we help banks and financial institutions stay ahead by combining deep CCM expertise, cutting-edge technology, and a client-first mindset.

Comprehensive Service Offering

From SaaS platforms to strategic consulting, Doctricks delivers a full range of Customer Communication Management services. We support everything from implementing our secure, scalable dtCloud platform to modernizing architecture and developing with StreamServe, Exstream, and Inspire. Our offering spans pre-studies, project delivery, optimization, and staff training — ensuring long-term success.

Tailored Solutions That Drive Business Value

Every business is unique. That’s why we build customized solutions designed to improve operational efficiency, enhance customer experience, and reduce compliance risk — all aligned to your specific goals.

Leading Technology, Practical Results

We blend modern tools with hands-on expertise to deliver meaningful outcomes. Whether you’re transforming legacy systems or adopting cloud-native solutions, we make sure each step creates measurable value.

Future-Ready, Compliance-Focused

From the EU Accessibility Act to broader digital transformation initiatives, financial services must stay compliant and competitive. We help you anticipate regulatory change, ensure readiness, and turn compliance into opportunity.

Agile Project Delivery with Proven Frameworks

We apply Agile methodologies and frameworks like SAFe to manage complexity, stay responsive to change, and align delivery with your strategic objectives — on time and on budget.

Senior Experts with Financial Sector Know-How

Our consultants bring decades of experience in CCM across highly regulated industries. Their understanding of financial services ensures every solution is scalable, secure, and fit for purpose.

End-to-End Partnership

We don’t just implement and walk away. Doctricks partners with you throughout the entire journey — from strategy and design to implementation and beyond — ensuring nothing is missed and every milestone is met.

Built on Trust and Long-Term Success

Trusted by global financial services organizations, our reputation is built on strong client relationships, measurable results, and consistently high standards. That’s why leading institutions turn to Doctricks to support their most critical communication processes.

Doctricks is more than a technology provider — we’re your strategic partner in modernizing customer communications. Let’s build something better, together!

Senior Tech Consultant – Patrik Johnsson

by Hanna Onufriieva | Mar 19, 2025 | blog

Senior Tech Consultant – Patrik Johnsson

Company growth is always driven by the talents who join us—or return to us!
We’re thrilled to welcome back Patrik, a seasoned expert in CCM with over 15 years of experience working with Exstream. He is passionate with finding the best solutions adapted to customer needs.

In this interview, he shares his professional insights and reveals how sports help him stay successful at work.

Could you tell us about your professional journey?

Patrik: After working in various businesses earlier in my life, I transitioned into the IT world almost 20 years ago. Since then, I have been dedicated to CCM, working with both small and large companies across different industries. I truly enjoy customer communications and strive to find the best solutions for customers…

With over 15 years of experience in customer communications, what skills and knowledge do you consider essential for staying an expert in this field today?

Patrik: Keeping an open mind to the fast-changing world around us is key to success. With new developments occurring all the time, staying alert to changes is essential. Additionally, understanding and viewing things from a client’s perspective is very important, as projects can vary greatly depending on the industry and requirements.

You’re passionate about sports and lead an active lifestyle. Is there anything from your athletic pursuits that contributes to your success at work?

Patrik: My active lifestyle provides me with time to relax and think about other things, which helps me become a better person at work. It energizes me and benefits various situations in my professional life. Also, the principle of always trying to do your best in sports applies to the workplace as well.

Patrick’s return to our team is yet another proof that Doctricks keeps growing and strengthening its expertise. We value the experience and drive for growth among our employees—it’s what allows us to offer the best solutions to our customers.

Welcome, Patrik!

Unlock The Future: Master Digital Innovation for Business 2030

by Petrus Näslund | Apr 5, 2024 | blog

Unlock The Future: Master Digital Innovation for Business 2030

Doctricks is a sponsor to the OpenText Nordics Summit event that is taking place in Stockholm Wednesday 15 May, 2024. The event is about working smarter and becoming faster to unlock the future.

Tech’s Future

Dive into technology’s future. Interestingly, we’re now beyond the limits of place and time. Moreover, machines have taken the lead in generating information. This development, in turn, opens up new pathways for us to manage and utilize it.

Get Ready for 2030

Embark on a journey to work smarter and, simultaneously, prepare for the business landscape of 2030. Learn to blend information with automation. Consequently, this fusion introduces new digital methodologies, rules, and work practices.

Learn from Leaders

Engage with the inspiring narratives of experts and peers. As a result, you’ll gain actionable tips that can elevate your organization to new heights.

Connect with Others

Seize the opportunity to meet professionals who are navigating similar challenges. Additionally, this is the perfect setting to forge new friendships, exchange innovative ideas, and collaboratively find solutions, all in a face-to-face environment.

Gain Expert Advice

Finally, absorb the wisdom of local leaders and partners who are intimately familiar with the challenges you face daily. Thus, this represents an invaluable chance to grow and adapt in an ever-evolving business environment, equipping you for the future.

Register for the free event by clicking on the link below, the Doctricks team is looking forward to meeting you there!

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Doctricks Women’s Days – Sandrine

by Hanna Onufriieva | Mar 6, 2024 | blog

Doctricks Women’s Days – Sandrine

About Sandrine:
My name is Sandrine, and I’m originally from France, living in Sweden since 2000. My journey into the tech world is somewhat unconventional. I studied mathematics in high school and pursued musicology and musician education in college, specializing in the harpsichord, viola da gamba, and baroque chamber music. Professionally, I transitioned from being a data analyst in the financial sector to the automotive industry, where I spent almost a decade managing customer relations. In 2017, I shifted my focus to the tech industry, became a certified SCRUM Master in 2018, graduated as a Frontend Developer in 2021, and as a UX Designer in 2022. I currently work with Doctricks as a project manager and SCRUM Master. Beyond my professional life, I enjoy spending time with my husband and our two sons, aged 19 and 21, gardening, and walking our two dogs.

What does equality mean to you, especially in your career?
Equality means recognizing everyone’s potential and ensuring fair opportunities for success, regardless of gender or background. It’s about valuing skills and achievements impartially. This belief has shaped my approach to leadership, focusing on merit and fostering an inclusive environment.

Have you faced any challenges in the tech industry as a woman?
While my journey has been largely positive, it hasn’t been without its challenges. There were moments when I had to work harder to prove my competence, overcome imposter syndrome and earn respect in spaces that felt predominantly male-oriented. However, these challenges taught me resilience and the importance of self-advocacy. Overcoming them has also reinforced my commitment to creating a supportive and bias-free workplace for my team.

How has being a woman influenced your approach as an IT project manager and SCRUM Master?
I believe that my background in music and my diverse experiences as a partner, parent, and team member have most enriched my leadership style, placing a strong emphasis on empathy, collaboration, and effective communication, more than my gender has. Similar to playing chamber music, I aim to harmonize diverse talents and perspectives to achieve our collective goals, fostering a creative and inclusive team dynamic.

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