Doctricks attends Quadient Innovation Day in Stockholm: Insights and Inspiration for the Future of CCM

Doctricks attends Quadient Innovation Day in Stockholm: Insights and Inspiration for the Future of CCM

Doctricks attends Quadient Innovation Day in Stockholm: Insights and Inspiration for the Future of CCM

On 3 September, the Doctricks team had the privilege of attending Quadient Innovation Day in Stockholm. This event brought together industry leaders and professionals to explore the latest advancements in Customer Communications Management (CCM), offering a platform for innovative ideas and insightful discussions.

Our very own Petrus Näslund took the stage, sharing his expertise on CCM and discussing why Doctricks is committed to adopting modern solutions that enhance customers, employee’s , and management experience. He stressed the importance of staying ahead in today’s fast-paced digital landscape, where Total Experience (TX) has become more crucial than ever before.

Throughout the day, we exchanged ideas with some of the industry’s top minds and were inspired by presentations that explored the future of CCM. These thought-provoking discussions highlighted how evolving customer expectations demand seamless, personalized, and efficient communication strategies. As businesses face the challenges of digital transformation, a robust and forward-thinking CCM strategy is no longer a luxury—it’s a necessity for creating meaningful and lasting customer relationships.

 

Key Takeaways: Innovating for a Better Customer Experience

One of the most impactful lessons from the event was the undeniable role of innovation in enhancing the customer experience. In a world where digital transformation presents both opportunities and complexities, businesses must lead the way by not only staying relevant but also by shaping the future of customer interactions. A dynamic CCM strategy is critical to ensuring that communications are not just effective but are also impactful and tailored to individual customer needs.

At Doctricks, we are excited to implement the insights and strategies gained from this event. Our commitment to leveraging cutting-edge tools and technologies remains strong as we continue to deliver top-tier solutions to our clients. We look forward to seeing how these new ideas will positively influence our customers, their teams, and their customers.

CCM Tech Lead – Varun Vimala Gangadharan

CCM Tech Lead – Varun Vimala Gangadharan

CCM Tech Lead – Varun Vimala Gangadharan

We are excited to introduce our new colleague, Varun Vimala Gangadharan, who has recently joined our team as the CCM Tech Lead. In this brief interview, Varun shares his experiences, expectations, and insights about his new role.
Let’s get to know him better!

Tell us a little about your professional experience. Which key projects or achievements do you consider most significant in your career?
I have spent my entire career in the CCM domain. Among the projects I’ve worked on, a couple stand out as particularly significant because I was involved from the very beginning. These projects were pivotal in helping me grow and gain extensive knowledge within the CCM area. The challenges I encountered along the way provided valuable learning opportunities, which have contributed to my professional development and can now be applied to similar situations.

What skills and knowledge do you plan to apply in your new position?
As a Tech Lead, I believe my development experience will be crucial in helping me quickly adapt to the new work environment. My ability to learn and understand complex concepts will enable me to suggest the best possible solutions.

What work methods help you achieve the best results?
I focus on doing the job to the best of my ability, drawing from my knowledge and experience.

What is your main motivator in your work?
Work should be both challenging and enjoyable. A positive work environment is essential for my motivation, and I believe that having fun while working is key to staying engaged.

Do you have any hobbies or interests? How do you spend your free time?
I’m passionate about photography and traveling. I often explore unfamiliar places and enjoy playing badminton. Additionally, I have a keen interest in sports, particularly cricket and Formula 1. I prefer staying active during weekends, whether it’s exploring new places or going for a walk.

As we wrap up this conversation with Varun, we are thrilled about the fresh perspectives and enthusiasm he brings to our team. His deep expertise in the CCM domain, combined with a passion for learning and innovation, aligns perfectly with our goals. We look forward to the impact he will make as we work together toward new milestones.
Please join us in welcoming Varun to the team!

Empowering Accessibility – Insights from the OpenText Nordic

Empowering Accessibility – Insights from the OpenText Nordic

Empowering Accessibility – Insights from the OpenText Nordic

At the OpenText Nordic meeting in Stockholm on 15 May, Petrus Näslund gave a presentation on the upcoming implementation of the European Accessibility Act (EAA) and what changes companies should make to their documents to meet accessibility standards.

An experiment was proposed that gave a sense of the importance of accessibility standards. Participants, wearing masks over their eyes, tried to understand a document that did not meet requirements and compared it with a revised version. The results were impressive!

Our experts on the Doctricks team have been studying this issue thoroughly and are ready to help you prepare for the upcoming accessibility directive. Contact us for professional support and advice!

OpenText Nordic 2024

OpenText Nordic 2024

OpenText Nordic 2024

On May 15th, Doctricks participated in the OpenText Summit Nordics held in Stockholm, where we proudly served as gold sponsors. Our presence included a prominent booth, providing attendees with the opportunity to engage with us regarding our services.

Throughout the day, attendees were treated to a series of compelling lectures and discussions that left us collectively inspired. One particularly noteworthy theme that emerged was the growing significance of artificial intelligence (AI) and its potential applications across various products from OpenText. Implementation of AI into our document development processes holds promise for enhancing:

  • Efficient delivery of high-quality products
  • Adaptation of services to the diverse needs of customers

In addition to discussions on AI, accessibility emerged as a key focus of the summit. Our own Petrus Näslund delivered two insightful sessions on the subject, where he talked about how to implement accessible documents and what to think about when preparing for the new law called “European Accessibility Act” (EAA) that is coming into effect next year.

We extend our gratitude to all participants for contributing to the success of this event, making it a truly enriching experience.

E-invoicing Day in Paris

E-invoicing Day in Paris

E-invoicing Day in Paris

Last Thursday, Doctricks AB was at the Palais Brongniart in Paris for the e-invoicing Day. The implementation of the invoicing mandate in France has been postponed to September 1, 2026. It is an opportunity to start your project right now and ensure a smooth transition period. Other countries are also concerned in a near future such as Germany, Belgium and Spain.

Jeudi dernier, Doctricks AB était au Palais Brongniart à Paris pour la Journée de la Facture Electronique. La mise en application de la Facture Electronique en France a été reportée au 1er september 2026. C’est une opportunité pour commencer votre projet dès à présent et assurer une période de transition en douceur. D’autres pays sont aussi bientôt concernés comme l’Allemagne, La Belgique, l’Espagne.