This Friday marks one of Sweden’s most beloved celebrations – Midsommar!
A time to embrace nature, dance, enjoy fresh strawberries, and welcome the brightest dayof the year with friends and family.
At Doctricks, we value traditions and the importance of balancing work with joyful moments. May this day bring you inspiration, energy, and fresh ideas!
Glad Midsommar! Have a wonderful weekend!
At Doctricks, we’re passionate about helping companies create communication that feels personal, relevant, and on point. With over 13 years of experience in customer communication (CCM), we know what it takes to truly connect.
Here are a few trends we think are worth keeping an eye on – and how we can help you turn them into a competitive edge.
Today’s customers expect more than generic messages.
With the right CCM solution, you can harness the data you already have to create personalized communication flows that feel one-on-one – even when fully automated. That’s how trust is built – moment by moment.
Your customers switch between emails, apps, text messages, and websites – often within minutes. They expect one seamless experience, not disconnected touchpoints.
We help you create a unified voice across every channel, so your communication always feels familiar – no matter where it’s delivered.
AI isn’t the future – it’s already here. Used wisely, it can turn vast amounts of customer data into insights that make your communication smarter, faster, and more relevant.
We’ll help you take full advantage of automation and AI – while keeping the human touch that matters most.
When you handle customer data, you’re handling trust – and nothing matters more.
We help ensure your systems meet the highest standards for security and compliance, so you can communicate confidently, knowing you’re aligned with GDPR and other regulations.
CCM works best when it’s fully integrated. We help you connect your communication processes with your core systems – CRM, billing, ERP – to streamline workflows, reduce errors, and save time.
Want to improve your customer communication but unsure where to start? We’ll guide you – from strategy through implementation.
Whether you’re just getting started or ready to take things to the next level, we’re here to help. Get in touch, and let’s create communication that truly makes a difference.
User experience (UX) is often associated with apps, websites, and digital products — but it plays an equally crucial role in how companies communicate with their customers. In fact, the way a message looks, feels, and flows can be just as important as its content.
At Doctricks, we believe that communication should be designed for people — not systems. We turn complex, technical documents into customer-friendly experiences that are easy to read, understand, and act on.
Why does this matter? Because customers today expect more!
They want information that’s easy to access, easy to understand, and tailored to them. They want a good user experience. A document can increase satisfaction and even strengthen brand perception.
From invoices and contracts to notifications and letters, we redesign communication with people in mind. The result? Fewer support calls, faster response times, and better customer experience.
On the image, you’ll see example of our transformations: a document that was once hard to read and confusing is now visually clear, structured, and engaging — exactly what your customers expect today.
If you want your customer communication to be not only informative but also impactful, contact us today to discover how outstanding your customer documents can become!
What a great event OTSummitNordics was in Stockholm!
We at Doctricks had many insightful and energizing meetings with both customers and fellow partners. It’s always rewarding to connect with others who share our passion for making customer communication smarter and more effective.
A big thank you to OpenText Partner and OpenText for putting together such a well-organized and inspiring day!
And to everyone who joined our session on Accessibility in Customer Communication, thank you! We shared how Innovate Insurance is improving the experience for Elsa and Sven by ensuring communication is inclusive and accessible to all. A great example of turning vision into action: function, not fiction.
Let’s keep pushing the boundaries of customer experience, together!
At Doctricks, teamwork is at the heart of everything we do — whether we’re tackling complex projects or escaping from a locked room! Our team took on a real-life challenge in an escape room, and it turned out to be a perfect reflection of how we work every day: collaborating, thinking creatively, and supporting each other.
It was a fun reminder that strong teamwork doesn’t just solve puzzles – it drives success in every part of our work.
We are proud of how we work together, and experiences like these make our bond even stronger.
Looking forward to the next adventure — both inside and outside the office!
