Last week, the Doctricks team had the pleasure of attending Quadient Innovation Day Sweden 2025 – a day filled with forward-thinking discussions, inspiring insights, and meaningful connections.
Thank you Quadient for an, as always, great event. We are already looking forward to next event.
This global company, operating in over ten countries, needed a reliable and robust CCM system. It had to be capable of handling multilingual document generation and compliance, and it had to offer the flexibility to launch quickly in new markets while delivering a fully seamless customer experience.
Customer communication requirements: creating contractual documents with company branding and logic and compliance with local regulations.
Dynamic content management: adding different marketing images and designs dynamically.
Language universality: generating documents in multiple languages.
Multi-channel delivery: adapting to the local markets.
Flexibility: assisting the customer to launch the solutions quickly so they can launch their solution on new markets quickly.
Doctricks provided a robust solution that addressed all the customer’s needs and enhanced customer experience (CXM) by offering the following key functionalities:
Cloud-based integration, enabling remote management and improved collaboration.
Document authoring: enabling document authoring capabilities for customers thereby improving the customer experience and adapting the platforms to the younger working generations.
Multi-language support: seamlessly generate documents in multiple languages for a global audience.
Multi-channel delivery: ensuring a consistent experience across email, print, xml distribution for e-invoices.
Enhanced compliance and scalability: a future-proof platform that supports ongoing business growth.
By partnering with Doctricks, the company has streamlined its customer communication workflow, ensuring efficiency, compliance, and the ability to adapt to market demands.
Get in touch today to find out how we can improve your customer communication and enhance the customer experience to drive business growth!
We’re celebrating a milestone, 5 years of Hanna Oldengård being part of our team!
Over these years, Hanna has:
– delivered complex projects with precision and care
– built bridges between teams and departments
– led with empathy, clarity, and a calm confidence that inspires everyone around her.
But Hanna is more than just a brilliant Project Manager. She’s someone who brings structure to chaos, vision to strategy, and heart to leadership. Her sharp sense of humor adds warmth and levity to even the most intense moments.
To mark this anniversary, we asked Hanna a few quick questions:
What do you enjoy most about working at Doctricks?
Hanna: Since I started at Doctricks I have always been given a great amount of support and been trusted with some rather complex projects from day one. And this way-of-working is key to many of our customer success stories throughout the years. That we are all sharing knowledge amongst us and really leverage on that trust is one of the main deliverables at Doctricks.
What do you think makes a great Project Manager?
Hanna: From my perspective there are some main ingredients that for sure will result in reaching project goals and maintaining project efficiency. The starting point should always be focused on planning, having a dose of flexibility and to keep taking those though decisions.
Have your motivation factors changed over the years?
Hanna: My motivation factors have for sure changed during these last 5 years. I would say that a huge part of that is thanks to our prominent customers providing us with positive feedback throughout. When we can match their needs and help their business in any way; it´s always a win for us at Doctricks as well.
Thank you, Hanna, for your dedication, leadership, and the positive energy you bring to every challenge. Here’s to many more years of success and growth!
Recently, the Doctricks team had the privilege of attending a charity motivational lecture organized by Uppsala Stadsmission featuring the incredible Petra Malm.
Petra is a truly unique figure in Sweden’s history. She was the first woman to successfully pass one of the toughest selection processes and become a member of Särskilda operationsgruppen (SOG) – the Swedish Special Forces. With over a decade of military service within Swedish Armed Forces and numerous classified missions, including operations in Afghanistan, her story is nothing else than remarkable.
Today, Petra inspires people to discover their dreams, set ambitious goals, and pursue them with courage.
During this event, we gained not only a powerful life story but also practical tools for overcoming fears and achieving goals. Here are some key takeaways:
– What goals do we avoid just because we’re afraid?
Fear is a poor advisor. Say YES to change!
– The best way to fight fear is preparation through small steps.
Every little step reduces anxiety and brings you closer to your goal.
– Sometimes, you need to step back and see the bigger picture.
Looking at how far you’ve come can be the best motivation you need to keep going and never give up.
We are deeply grateful to Uppsala Stadsmission for organizing this evening. It feels amazing not only to gain inspiration for our own lives but also to know that our participation contributes to a greater cause — supporting those in need.
In today’s landscape, customer expectations are evolving rapidly. Whether you’re a bank, insurer, or fintech provider, outdated communication tools can slow down operations, increase risk, and erode trust.
At Doctricks, we help organizations modernize their Customer Communications Management (CCM) strategies, making interactions smarter, faster, and more secure across every channel.
What does that mean for your business?
We deliver intelligent, integrated solutions that simplify document workflows and customer communication. From onboarding to compliance notifications, our tools help you deliver timely, personalized messages with precision.
Our team brings deep experience in CCM implementation and optimization. We understand the regulatory demands and operational challenges of financial services and we know how to solve them.
Whether you’re expanding into new markets or streamlining internal processes, our solutions scale with your business. We offer hands-on support to ensure stability, security, and long-term success.
Modern CCM isn’t just about sending documents, it’s about building relationships. We help you create consistent, relevant experiences that drive engagement and loyalty.
Customer communication is more than a touchpoint, it’s a trust point. Customers expect clarity, speed, and personalization. With the right CCM strategy, you can meet those expectations while improving efficiency and reducing operational risk.
If you’re leading digital transformation in your organization and want to explore smarter ways to connect with your customers, we’d love to talk.
